"12369" has become the image window of the environmental protection department 2017-04-18 15:31:50 Source: "12369" environmental protection reporting hotline is the "green channel" for the environmental protection department to directly face the people. In recent years, environmental protection departments at all levels across the country have actively promoted and achieved certain results in strengthening the infrastructure system, standardizing management, and improving efficiency. As of the end of May 2011, the Ministry of Environmental Protection's "010-12369" environmental protection reporting hotline has received a total of 3,655 reports from the masses and settled 3,544 cases. 14 provincial environmental protection departments across the country have opened the "12369" environmental protection reporting hotline; 365 prefecture-level environmental protection departments and 2,218 district and county-level environmental protection departments have also opened hotlines, with an open rate of 91% and 79% respectively; 1,891 The environmental protection department has achieved 24-hour manual answering. The person in charge said that from 2002 to 2010, the national "12369" environmental protection hotline received 3.87 million complaints from the masses, accepted 3.7 million and settled 3.67 million. Judging from the content of the complaints, air pollution, water pollution and noise pollution are the hot spots of complaints from the masses. Among the reports accepted, 11.6%, 41.5% and 39.6% were complaints involving water, air and noise pollution, and 7.3% were involving solid waste, radiation and other environmental issues. According to the person in charge, in order to strengthen the management of the hotline, a series of rules and regulations have been formulated in accordance with the actual situation. Beijing has established the “12369” petition system to transfer documents and statements; Shanxi Province has formulated and implemented the monthly examination scoring rules, and conducts random checks on the labor on duty in each city; Complaints under jurisdiction allow direct calls between the complainant and the duty personnel of the competent authority; Jiangsu Province has built a green channel for pollution accidents, and once a pollution accident occurs, the local reporting center can report it by leaps and bounds; Beijing, Hebei, Heilongjiang, Liaoning, Jiangsu, Zhejiang, Shandong, Shanghai, Anhui, Fujian and other provinces (municipalities) implement a reward reporting system. Some regions have established an internal and external linkage working mechanism of the environmental protection system based on the actual situation. Henan, Heilongjiang, Jiangxi, Guangxi, Guangdong, etc. have incorporated hotlines into local government public service hotlines for unified management; Wuhan has formulated and implemented a third-party social mediation mechanism for environmental pollution disputes, so as to “keep the small things out of the street, the big things out of the district, and the special ones. No matter what happens to the market, no conflict is turned over.”